TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY

A condition of entry is that CUSTOMERS ASSUME ALL RISK OF PERSONAL INJURY. Participating in water related attractions are participatory activities and hence involve inherent risks

All customers AGREE and COMPLY with the WaterWorks Park staff directions, instruction signs, rules and regulations not limited to the contents of this specific agreement and further understand that these rules and regulations may be modified of changed at any time. It is essential that each guest, regularly familiarize themselves with current rules, regulations and policies. Safety is a shared responsibility, and minor children should have proper supervision from an adult or supervising companion.

Guests must use care as paved surfaces, slides, slide decks and other common areas may be wet. No running is allowed. Pregnant women, persons with heart conditions or high blood pressure, or recent surgeries are prohibited from using slides. Person with casts that extend above the elbow are prohibited from riding slides. Further, guests are in the best position to evaluate their own physical abilities and limitations, and whether or not to participate.

NON or WEAK SWIMMERS must wear a United States Coast Guard (USCG) approved personal flotation device while on rides, in pools or the wave pool.

Due to the nature of the Raging River and Avalanche (inner tube slides) guests must be of a size and strength to carry their own tube to the launch area to ride alone.

Children must be 42” tall and be of size and strength to carry their own tube to the launch area to ride the Cyclone alone.

Children must be 48” tall to ride the flume waterslides.

Children under 48” tall must wear a United States Coast Guard (USCG) approved floatation device and be accompanied by and adult in the wave pool and within the wave pool parameters.

Lap riding is not permitted on any rides.

COMPANY RIGHTS

We may photograph, film, videotape, record or otherwise reproduce the images and/or voice of any person who enters WaterWorks Park and use the same for any purpose without payment to any person.

We reserve the right to deny admission, or to require a person already admitted to leave the Park, without refund, liability or compensation if we consider that the circumstances so require.

We reserve the right to inspect bags, packages, and cabanas/daybeds when a violation of Park Rules is suspected.

We may change from time to time, without prior notice and without refund or compensation, change the operating hours of the Park or attraction, close the Park or any part of it temporarily, restrict the number of persons having access to the Park, and/or suspend or cancel any attraction or entertainment program if we consider that the circumstances so require.

 

PURCHASES

Admission tickets are only usable/valid within the season they are purchased. Refunds for unused purchased tickets must be refunded before the end of the operating season in the year in which they were purchased and must be accompanied by a valid receipt.

To read the full scope of Admission Ticket terms and conditions please refer to the website Ticket page.

Season Passes are only valid for the season in which they are purchased. Season Passes are “activated” by the office issuing a season pass card with a person’s name and/or picture on it. Activated Season Passes may not be transferred to another person and will not be refunded.

To read the full scope of Season Pass terms and conditions please refer to the website Season Pass page.

Season Passes which have not been activated may be carried over to the following year if arranged with the office before the end of the operating season in which they were purchased.

Season passes will not be refunded or prorated for inclement weather. Unfortunately, disasters do happen and we will do all we can to get the park back up and running as soon as possible.

Complementary tickets given with a Season Pass purchase are valid only for the season they were issued. They are meant for family or friends of the Season Pass purchaser. They may not be resold and hold no cash value. Tickets that are lost, stolen or misplaced will not be reissued. Tickets found for sale, will be deactivated and void their use.

Complementary tickets, free tickets, gift tickets and or any tickets that were not purchased are only valid for the season in which they were issued. They may not be resold and hold no cash value. Tickets that are lost, stolen or misplaced will not be reissued. Tickets found for sale will be deactivated and will void their use.

 

SPLASH CASH AND SEASON PASS BUNDLES

Season Pass Bundles are only available to current season pass holders. All bundles must be purchased in the office before use. Portions of unused bundles will not be refunded at the end of the operating season. Bundles cannot be split between multiple season pass cards. One tube per day may be used from a Tube Bundle. Multiple meals or lockers may be used from a Locker or Meal Bundle within one day.

 

LOST, STOLEN OR MISPLACED SEASON PASSES

It is the responsibility of the owner to safeguard their Season Pass. It is the responsibility of the Season Pass holder to notify the office if your Season Pass is lost, stolen or misplaced.

Splash Cash, tubes, meals, and lockers applied to a Season Pass will not be reissued if the Season Pass is used without authorization of the Season Pass holder.

 

PROHIBITED FROM ENTERING THE PARK

  • Outside food or drinks (including cans, soft‑plastic water bottles), ice chests, coolers, picnic lunches, etc. A shaded picnic area is available outside the park.

  • Alcohol, marijuana, or any illegal substances.

  • Snorkels, fins, mono‑fins, pool toys/noodles, or non‑USCG‑approved flotation devices.

  • Shade umbrellas or tents.

  • Clothing or visible tattoos with explicit language, nudity, or other offensive imagery or gestures.

  • Non-modest swim wear.

  • Patron Drones or other unmanned aerial devices.

  • Confetti, Glitter, Latex balloons

  • Glass

 

WAIVER AND RELEASE AND AGREEMENT TO TERMS AND CONDITIONS: BY COMPLETING THE TICKET PURCHASE AND ENTERING THE WATER PARK, IS DEEMED AN ACCEPTANCE OF THE TERMS AND CONDITIONS ABOVE. ALSO, BY DOING SO, I AGREE FOR MYSELF AND ANY MINORS ON WHOSE BEHALF I PURCHASED TICKETS FOR, THAT WATER WORKS PARK AND ITS OFFICERS, DIRECTORS, MEMBERS, AGENTS AND EMPLOYEES (“RELEASED PARTIES”) WILL NOT BE LIABLE FOR ANY INJURY SUSTAINED IN THE WATER PARK, NO MATTER HOW IT OCCURS. I ALSO AGREE FOR MYSELF AND ANY MINORS ON WHOSE BEHALF I PURCHASED TICKETS FOR, TO WAIVE ANY AND ALL CLAIMS FOR PERSONAL INJURY AND/OR DEATH AGAINST RELEASED PARTIES, AND SUCH WAIVER AND RELEASE INCLUDES ANY AND ALL NEGLIGENCE OF RELEASED PARTIES, WHETHER THE SAME OCCURS FROM PARTICIPATING ON THE ATTRACTIONS, OR BEING PRESENT ON THE PROPERTY (INCLUDING PARKING LOT, BATHROOMS AND OTHER AREAS OF THE WATER PARK).

We invite you to also read our FAQ’s, Patron Rules or specific policies on our website.